Never take a company’s customer service reputation for granted in determining which car insurance company is the best. After all, the representative’s willingness to help consumers file their claims and cut through all of the red tape is imperative. While this does not replace how expedient car insurance is in paying a claim, much is said about a car insurance company by how well they treat their customers. Do not waste your time on a car insurance company that hires representatives who are not friendly and willing to help you resolve your claim quickly, and in a manner that best serves your needs as a consumer.