One concern that a lot of people have is that they might need help when buying online auto insurance, and if someone will be there for them if they do. The best way to find out if there will be a representative available when you need help for quotes or claims is to email or call the company you want to buy from. They will be able to tell you what help they can provide, and what their customer service hours are.
Usually, the process of getting an auto insurance quote online is uncomplicated and doesn’t need to involve a representative. However, if you need the added reassurance of having an agent to talk to if you need help, asking the company when their hours are is the best course of action. Numerous insurance companies offer 24 hour service, which can be accessed by phone and often by the Internet. It’s very useful when making late-night or early morning claims.
If you’re anxious that your insurance company won’t be there for you if you have an accident, rest assured: of course they will. It’s what you’re paying them for. One way to be sure your company is reputable is to check your company’s rating with A.M. Best. Other ways are to call your company and question them as to the availability of 24 hour service, as well as what their daytime hours are. If you are still worried even after you have all of this information, it would be best to call your friends and family to get an idea as to the reputation of the company. Having someone you know vouch for the reliability of the company will often make you feel better about buying insurance from them.